Job Title: Assistant Manager
Role and Responsibilities:
This role has two main parts –
- Shop Assistant Manager including Shoe Fitting - measuring and fitting shoes.
- Social Media Content Creator
You will play a vital role in creating a positive and engaging environment for our customers. You must be a quick learner, be able to think on your feet and be self motivated. Your responsibilities will include, but are not limited to:
- Customer Engagement:
- Greet customers warmly upon entry and actively participate in the selling process.
- Provide excellent customer service by offering assistance and advice on shoe selection.
- Build rapport with customers to create a positive shopping experience.
- Shoe Fitting and Measurement:
- Measure customers' feet accurately to determine the correct shoe size.
- Assist customers in trying on and fitting shoes, ensuring comfort and satisfaction.
- Content Creation:
- Create engaging and visually appealing content for various social media platforms, including text, image, and video content.
- Schedule and publish content across social media channels.
- Monitor posting schedules and ensure timely and consistent updates.
- Store Maintenance:
- Keep the shop floor clean, organized, and visually appealing.
- Tidy the stockroom regularly to ensure an efficient and well-organized storage space.
- Dust shelves, display items, and perform regular cleaning tasks to maintain a welcoming retail area.
- Community Engagement
- Monitor social media channels for comments, messages, and mentions.
- Engage with the online community by responding to comments and messages in a timely and professional manner.
- Stock Management:
- Log incoming stock and update inventory records.
- Ensure adequate stock is on display and restock as necessary to meet customer demand.
Requirements:
- Personal Attributes:
- Confident and outgoing personality, able to interact with people of all ages.
- Natural ability to put both children and parents at ease.
- Self-motivated with the ability to work independently.
- Flexibility to work varied hours to cover holidays and sickness.
- Communication Skills:
- Excellent command of the English language to effectively communicate with all customers in all forms.
- Strong interpersonal skills to provide friendly and helpful customer service.
- Creative mindset with the ability to generate engaging and shareable content.
- Social Media Knowledge:
- Familiarity with various social media platforms (Facebook, Instagram, TikTok, LinkedIn, etc.).
- Strong written and verbal communication skills.
- Ability to communicate effectively with online audiences.
- Physical Demands:
This is a physically demanding role, as the shoe fitting process involves bending, kneeling, and climbing stairs.
Hours
The working day is 0930-1700 and cover a 2 week shift pattern.
Week 1 – Wednesday, Thursday and Saturday
Week 2 – Monday, Wednesday and Thursday
Salary
Negotiable depending on experience.
Join our team as Assistant Manager and be the face of Elves and the Shoemaker and contribute to a positive and satisfying shopping experience for our customer.
Email your CV to info@adamsattic.co.uk or pop into the shop and talk to us!